Refund policy

Returns & Exchanges

We want you to love your Snark & Soul purchase. If something isn't quite right, we're here to help.

Returns and exchanges must be requested within 14 days of receiving your order. To be eligible, items must be unworn, unused, in their original condition, with tags attached, and in their original packaging. Please have your order confirmation or proof of purchase available when you contact us.

The easiest way to get started is to email us at hello@snarkandsoul.com. Once your request is approved, we'll provide instructions on where to send your item. Please note that returns sent without contacting us first cannot be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us right away so we can make it right. We want every order to arrive exactly as it should.

Exchanges

Need a different size or have another exchange request? Simply email us at hello@snarkandsoul.com with your order number and let us know what you'd like to exchange. We'll guide you through the process and do our best to make it quick and easy.

Because each item is made to order, exchanges are subject to product availability and eligibility.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If it's been more than 15 business days since your refund was approved and you haven't received it, please contact us at hello@snarkandsoul.com.

If you ever have a question about your order, don't hesitate to reach out. We're always happy to help!